Installation Services
Do it once, do it right.
The process of installing a new system can be deceptively easy, but the devil is in the detail. System installation are often problematic; with teething problems causing downtime and a lack of training effecting staff productivity. A badly planned installation could even render the investment in a new system worthless.
Simple installations (desktop applications, new PC or laptop installations and so on) are completed using a simple checklist process where the customer identifies what they need the system to do, and checks each item off after installation to make sure it does what they need. More complex insallations are made up of the following stages (which assumes a system has already been selected and purchased);
- Design. This is where the system structure and functions are defined, in co-operation with key staff to ensure it meets the needs of the business
- Pilot. A limited implementation of the system is then rolled out, based on the design. Feedback from pilot users allows the design to be proven, or modified as required.
- Train. A critical part of any implementation which is all too often carried out after the system goes live. Training should be preparation for using the system, so it should always come first.
- Rollout. Actual implementation of the system, done to ensure no loss of productivity, and with safeguards in to ensure problems can be quickly resolved or worked around.
- Microsoft Windows XP and Windows Vista, Apple Mac OS X
- Microsoft Windows Small Business Server, Windows Server, Exchange Server and ISA Server
- Dell and Hewlett Packard server systems
Customer Quote: "Richard’s approach to each stage of the work schedule and every impromptu additional request made of him was met with the same high level of professionalism and good humour".
For more information please email richard@rbit-consulting.com
